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How Predictive Maintenance Can Eliminate Vendor Finger-pointing
Written by George Galea
12/02/2025
3 min read
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How Predictive Maintenance Can Eliminate Vendor Finger-pointing by George Galea

The Challenge of Identifying Power Quality Issues

One of the most common challenges in facility management is determining the source of power quality problems. Whether it's fluctuations, outages, or interruptions, these issues can be traced to either internal building systems or external sources, such as utility providers. The complexity of electrical systems often results in confusion over who is responsible for the issue, leading to a frustrating cycle of vendor finger-pointing.

The Impact of Vendor Finger-pointing on Operations

Power quality issues - grid or wiring When power quality issues arise, it’s not uncommon for one vendor to blame another, often citing external factors such as power fluctuations from the grid or faults in the building’s wiring. This uncertainty delays resolution, disrupts operations, and adds unnecessary costs. Facilities managers find themselves caught in the middle, trying to navigate between vendors, all while the issue persists and business operations suffer.

Vendor finger-pointing, while a natural reaction to unclear problems, becomes a major drain on time, resources, and productivity. In many cases, it’s unclear whether the issue is due to the building’s infrastructure, faulty equipment, or an external power supply issue. Without proper data to isolate the source of the problem, this cycle can continue indefinitely.

How Predictive Maintenance Resolves the Issue

Predictive maintenance solutions like Volta Insite’s InsiteAI provide the tools necessary to eliminate this uncertainty and, by extension, the finger-pointing. Predictive maintenance systems continuously monitor equipment performance in real-time, collecting data on various parameters such as voltage, frequency, and temperature. This data is then analyzed using advanced algorithms to identify patterns that can predict potential failures before they happen.

When power quality issues arise, predictive maintenance technology can provide clarity by distinguishing between internal and external causes. By monitoring your facility’s electrical systems and equipment, predictive maintenance can help identify whether the issue lies within the building's infrastructure or whether it stems from an external source. This removes the ambiguity that often leads to finger-pointing between vendors.

Streamlining Communication and Accountability

Improved communication with vendors thanks to real-time data Predictive maintenance doesn’t just prevent issues—it also enhances communication between vendors. By providing concrete data, it sets clear expectations for responsibility. If the problem is tied to an internal issue, maintenance teams can act quickly to fix it. Conversely, if it’s determined that the problem originates outside the building, facility managers can work directly with utility provders, armed with data to expedite the resolution process. This clarity fosters collaboration and accountability, reducing delays and improving the overall efficiency of the maintenance process.

Additionally, predictive maintenance helps vendors better understand the specifics of the issue and prevent repeative problems. By examining the collected data, they can focus on the exact areas that need attention, eliminating the need for time-consuming diagnostic processes and trial-and-error troubleshooting. This leads to faster resolutions, reduced downtime, and ultimately, cost savings for your business.

The Power of Predictive Maintenance

The complexity of power quality issues in facilities often leads to frustrating finger-pointing between vendors, slowing down the resolution process and driving up costs. Predictive maintenance tools, such as those provided by Volta Insite, eliminate these issues by offering real-time, data-driven insights that help identify the root cause of problems, whether internal or external. By removing ambiguity, predictive maintenance fosters accountability, enhances vendor collaboration, and ensures that your systems remain up and running without unnecessary delays. The result is a smoother, more efficient process that leads to reduced downtime, lower costs, and better business continuity.